These terms and conditions and the documents referred to below (the &quot;Terms&quot;) apply to the use of the current website (the &quot;Website&quot;) and its related or connected services (collectively, the &quot;Service&quot;).
You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you - our customer (the &quot;Customer&quot;), and us. By using this Website and/or accessing the Service, you, whether you are a guest or a registered user with an account (“Account”), agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.
The Service is owned by WoT N.V., a limited liability company registered in Curacao with company registration number 129742, with registered address at Kaya Richard J. Beaujon Z/N Landhuis Joonchi II, Curacao (“Company”).

1. Introduction

We reserve the right to revise and amend the Terms (including any documents referred to and linked to below) at any time. You should visit this page periodically to review the Terms and Conditions. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website following such publication will indicate your agreement to be bound by the Terms as amended. Any bets not settled prior to the changed Terms taking effect will be subject to the pre-existing Terms.

2. General terms

You acknowledge that at all times when accessing the Website and using the Service:
3.1 You are over 18, or the legal age at which gambling, or gaming activities are allowed under the law or jurisdiction that applies to you. We reserve the right to request proof of age documents from you at any time.
3.2 You are of legal capacity and can enter into a binding legal agreement with us. You must not access the Website or utilize the Service if you are not of legal capacity.
3.3 You are a resident in a jurisdiction that allows gambling. You are not a resident of any country in which access to online gambling to its residents or to any person within such country is prohibited. It is your sole responsibility to ensure that your use of the service is legal.
3.4 You may not use a VPN, proxy or similar services or devices that mask or manipulate the identification of your real location.
3.5 You are the authorized user of the payment method you use.
3.6 You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party.
3.7 When placing bets you may lose some or all of your money deposited to the Service in accordance with these Terms and you will be fully responsible for that loss.
3.8 When placing bets you must not use any information obtained in breach of any legislation in force in the country in which you were when the bet was placed.
3.9 You are not acting on behalf of another party or for any commercial purposes, but solely on your own behalf as a private individual in a personal capacity.
3.10 You must not either attempt to manipulate any market or element within the Service in bad faith nor in a manner that adversely affects the integrity of the Service or us.
3.11 You must generally act in good faith in relation to us of the Service at all times and for all bets made using the Service.
3.12 You, or, if applicable, your employees, employers, agents, or family members, are not registered as an Affiliate in our Affiliate program.

3. Your obligation

4.1 You must not use the Service:
4.1.1 If you are under the age of 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) or if you are not legally able to enter into a binding legal agreement with us or you acting as an agent for, or otherwise on behalf, of a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you);
4.1.3. If you are a resident of one of the following countries, or accessing the Website from one of the following countries: United States of America and its territories, France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten, Australia and its territories, United Kingdom of Great Britain and Northern Ireland, Spain Cyprus, Austria, North Korea, Iran, Myanmar, Russian Federation, Ukraine, Ontario (Canada).
4.1.4 To collect nicknames, e-mail addresses and/or other information of other Customers by any means (for example, by sending spam, other types of unsolicited emails or the unauthorised framing of, or linking to, the Service);
4.1.5 to disrupt or unduly affect or influence the activities of other Customers or the operation of the Service generally;
4.1.6 to promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation which may be removed from the Service without notice;
4.1.7 in any way which, in our reasonable opinion, could be considered as an attempt to: (i) cheat the Service or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain a dishonest advantage;
4.1.8 to scrape our odds or violate any of our Intellectual Property Rights; or
4.1.9 for any unlawful activity whatsoever.
4.2 You cannot sell or transfer your account to third parties, nor can you acquire a player account from a third party.
4.3 You may not, in any manner, transfer funds between player accounts.
4.4 We may immediately terminate your Account upon written notice to you if you use the Service for unauthorised purposes. We may also take legal action against you for doing so in certain circumstances.
4.5 Employees of Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers and members of the immediate families of each are NOT allowed to use the Service for real money without prior consent from the Company Director or CEO. Should such activity be discovered, the account(s) will be immediately terminated and all bonuses/winnings will be forfeited.

4. Restricted use

You agree that at all times when using the Service:
5.1 We reserve the right to refuse to accept a registration application from any applicant at our sole discretion and without any obligation to communicate a specific reason.
5.2 Before using the Service, you must personally complete the registration form and read and accept these Terms. In order to start betting on the Service or withdraw your winnings, we may require you to become a verified Customer which includes passing certain checks. You may be required to provide a valid proof of identification and any other document as it may be deemed necessary. This includes but is not limited to, a picture ID (copy of passport, driver&apos;s licence or national ID card) and a recent utility bill listing your name and address as proof of residence. We reserve the right to suspend wagering or restrict Account options on any Account until the required information is received. This procedure is done in accordance with the applicable gaming regulation and the anti-money laundering legal requirements. Additionally, you will need to fund your Service Account using the payment methods set out on the payment section of our Website.
5.3 You have to provide accurate contact information, inclusive of a valid email address (“Registered Email Address”), and update such information in the future to keep it accurate. It is your responsibility to keep your contact details up to date on your Account. Failure to do so may result in you failing to receive important Account related notifications and information from us, including changes we make to these Terms. We identify and communicate with our Customers via their Registered Email Address. It is the responsibility of the Customer to maintain an active and unique email account, to provide us with the correct email address and to advise Company of any changes in their email address. Each Customer is wholly responsible for maintaining the security of his Registered Email Address to prevent the use of his Registered Email Address by any third party. Company shall not be responsible for any damages or losses deemed or alleged to have resulted from communications between Company and the Customer using the Registered Email Address. Any Customer not having an email address reachable by Company will have his Account suspended until such an address is provided to us. We will immediately suspend your Account upon written notice to you to this effect if you intentionally provide false or inaccurate personal information. We may also take legal action against you for doing so in certain circumstances and/or contact the relevant authorities who may also take action against you.
5.4 You are only allowed to register one Account with the Service. Only one Account for each household, IP, PC is allowed. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons and/or third parties operating on your behalf. If you attempt to open more than one Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also, any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting the Manager at support@hotlinecasino.com. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Player Account you must notify us immediately. Failure to do so may lead to your Player account being blocked for access.If the discrepancies between the name of the account holder in the Hotline and the name of the credit card holder through which the deposit was made are detected, this will also result in the blocking of all Accounts and termination of all payments.
5.5 A Player should not share (his/her) account with the third parties, or allow anyone to play the game using (his/her) account. Any physical person has the right to own solely one playing account. In the event Player is found out to use other people’s accounts (including accounts of relatives and friends) without permission of the Hotline, the Administration reserves the right to cancel his/her account and/or revoke his/her winnings.
5.6 In order to ensure your financial worthiness and to confirm your identity, we may ask you to provide us with additional personal information, such as your name and surname, or use any third-party information providers we consider necessary. Should any additional personal information be obtained via third-party sources, we will inform you about the data obtained.
5.7 You must keep your password for the Service confidential. Provided that the Account information requested has been correctly supplied, we are entitled to assume that bets, deposits and withdrawals have been made by you. We advise you to change your password on a regular basis and never disclose it to any third party. It is your responsibility to protect your password and any failure to do so shall be at your sole risk and expense. You may log out of the Service at the end of each session. If you believe any of your Account information is being misused by a third party, or your Account has been hacked into, or your password has been discovered by a third party, you must notify us immediately. You must notify us if your Registered Email Address has been hacked into, we may, however, require you to provide additional information/ documentation so that we can verify your identity. We will immediately suspend your Account once we are aware of such an incident. In the meantime you are responsible for all activity on your Account including third party access, regardless of whether or not their access was authorised by you.
5.8 You must not at any time transmit any content or other information on the Service to another Customer or any other party by way of a screen capture (or other similar method), nor display any such information or content in a frame or in any other manner that is different from how it would appear if such Customer or third party had typed the URL for the Service into the browser line.
5.9 When registering, you will receive possibility to use all currencies available on the website. Those will be the currencies of your deposits, withdrawals and bets placed and matched into the Service as set out in these Terms. Some payment methods do not process in all currencies. In such cases a processing currency will be displayed, along with a conversion calculator available on the page.
5.10 We are under no obligation to open an Account for you and our website sign-up page is merely an invitation to treat. It is entirely within our sole discretion whether or not to proceed with the opening of an Account for you and, should we refuse to open an Account for you, we are under no obligation to provide you with a reason for the refusal.
5.11 Upon receipt of your application, we may be in touch to request further information and/ or documentation from you in order for us to comply with our regulatory and legal obligations.

5. Registration

6.1 Accounts could use several currencies, in this case all Account balances and transactions appear in the currency used for the transaction.
6.2 We do not give credit for the use of the Service.
6.3 We may close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we close or suspend your Account due to you not complying with these Terms, we may cancel and/or void any of your bets and withhold any money in your account (including the deposit).
6.4 We reserve the right to close or suspend any Account without prior notice and return all funds. Contractual obligations already matured will however be honoured.
6.5 We reserve the right to refuse, restrict, cancel or limit any wager at any time for whatever reason, including any bet perceived to be placed in a fraudulent manner in order to circumvent our betting limits and/ or our system regulations.
6.6 If any amount is mistakenly credited to your Account it remains our property and when we become aware of any such mistake, we shall notify you and the amount will be withdrawn from your Account.
6.7 If, for any reason, your Account goes overdrawn, you shall be in debt to us for the amount overdrawn.
6.8 You must inform us as soon as you become aware of any errors with respect to your Account.
6.9 Please remember that betting is purely for entertainment and pleasure and you should stop as soon as it stops being fun. Absolutely do not bet anything you can’t afford to lose. If you feel that you may have lost control of your gambling, we offer a self-exclusion option. Just send a message to our Customer Support Department using your Registered Email Address that you wish to SELF-EXCLUDE and this request will take effect within 24 hours from the moment of its receipt. In this case your account will be disabled until your further notice, and you won’t be able to login to it.
6.10 You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form
6.11 Should you wish to close your account with us, please send an email from your Registered Email Address to our Customer Support Department via the links on the Website.

6. Your account

We will charge you a fee of €5 (or currency equivalent) per calendar month (Inactive Account Fee) if: you have not logged into your Account or logged out from your Account, or used the Service, or made any bet in any section of the Service for twelve consecutive months or more (Account Activity); and your Account is in credit.
7.2 You will be notified that we will start charging you the fees on the eleventh month of inactivity and you will always have the option to log in and withdraw your funds.
7.3 The Inactive Account Fee will be withdrawn from your Account on a monthly basis to the extent that your Account remains in credit and only for the period during which there remains no Account Activity after the initial twelve month period has passed. If the Inactive Account Fee is due to be withdrawn from your Account and the balance of your Account is less than €5 (or equivalent currency), the Inactive Account Fee shall comprise the remaining funds in your Account.

7. Inactive accounts

8.1 All deposits should be made from an account or payment system or credit card that is registered in your own name, and any deposits made in any other currency will be converted using the daily exchange rate obtained from oanda.com, or at our own bank&apos;s or our payment processor’s prevailing rate of exchange following which your Account will be deposited accordingly. Note that some payment systems may apply additional currency exchange fees which will be deducted from the sum of your deposit.
8.2 Fees and charges may apply to customer deposits and withdrawals, which can be found on the Website. In most cases we absorb transaction fees for deposits to your Hotline Account. You are responsible for your own bank charges that you may incur due to depositing funds with us.
8.3 Company is not a financial institution and uses a third party electronic payment processors to process credit and debit card deposits; they are not processed directly by us. If you deposit funds by either a credit card or a debit card, your Account will only be credited if we receive an approval and authorisation code from the payment issuing institution. If your card issuer gives no such authorisation, your Account will not be credited with those funds.
8.4 You agree to fully pay any and all payments and charges due to us or to payment providers in connection with your use of the Service. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of your deposits, and in any such event you will refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting your deposit, and you agree that any winnings from wagers utilising those charged back funds will be forfeited. You acknowledge and agree that your player account is not a bank account and is therefore not guaranteed, insured or otherwise protected by any deposit or banking insurance system or by any other similar insurance system of any other jurisdiction, including but not limited to your local jurisdiction. Furthermore, the player account does not bear interest on any of the funds held in it.
8.5 If you decide to accept any of our promotional or bonus offer by entering a bonus code during deposit, you agree to the Terms of Bonuses and terms of each specific bonus.
8.6 Funds originating from criminal and/or illegal and/or unauthorized activities must not be deposited with us. The Administration has the right to revoke or to block a like this Players account. However, we have no obligation to redeem or compensate Players funds on his/her account.
8.7 If you deposit using your credit card, it is recommended that you retain a copy of Transaction Records and a copy of these Terms.
8.8 Internet Gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to deposit on this site. It is your responsibility to know the laws concerning online gambling in your country of domicile.
8.9 Hotline has a right to deduct 20% of the withdrawing amount if X3 wagering requirement to deposit amount was not met.
8.10 You agree that the funds in your account should be used only to play the Games hosted on the Site. If you request a payout without wagering a deposit (x3 from the deposit amount), we may require you to wager all deposit amount or the part of it, or withhold a 20% commission of the payout amount. This will be done according to our internal security processes and procedures. We may refuse payment if we suspect that funds are being withdrawn because of the fraud or money laundering.

8. Deposit of funds

9.1 You may withdraw any unutilized and cleared funds held in your player account by submitting a withdrawal request in accordance with our withdrawal conditions. The minimum withdrawal amount per transaction is € 10 (or equivalent in other currency) with the exception of an account closure in which case you may withdraw the full balance.
9.2 There are no withdrawal commissions if you roll over (wager) the deposit at least 3 time. Otherwise we are entitled to deduct a 20% fee with minimum sum of 4 euro (or equivalent in your account currency) in order to combat money laundering.
9.3 We reserve the right to request photo ID, address confirmation or perform additional verification procedures (request your selfie, arrange a verification call etc.) for the purpose of identity verification prior to granting any withdrawals from your Account. We also reserve our rights to perform identity verification at any time during the lifetime of your relationship with us. Verification of documents typically takes up to 24 hours. However, in some cases, verification may take up to 72 hours, such as during holidays or weekends. If you fail to pass the verification process within 7 days, we will temporarily suspend your account until the verification procedure is completed. Additionally, we will charge a monthly fee of 8 EUR for the duration of the verification period to cover the costs of the additional checks required to ensure compliance with our regulatory obligations.
9.4 All withdrawals must be made to the original debit, credit card, bank account, method of payment used to make the payment to your Account. We may, and always at our own discretion, allow you to withdraw to a payment method from which your original deposit did not originate. This will always be subject to additional security checks.
9.5 Should you wish to withdraw funds but your account is either inaccessible, dormant, locked or closed, please contact our Customer Service Department.
9.7 There sometimes might be some difficulties with withdrawals on VISA and MasterCard cards. We kindly ask you to have alternative withdrawal requisites.
9.8 Canceling a withdrawal (no matter whether it is from your side or from ours) does not give you a possibility to have some compensation if you decide to use your account funds for a game before the withdrawal is completed.
9.9 All payments must be made in the same payment method which you used making a deposit, unless we have decided in other way or if we cannot do like that. If you make deposits with different payment methods, we reserve the right to split the payout between these payment methods and send each part through the payment system that we have chosen according to the money laundering prevention policy.
9.10 Please note that we cannot guarantee successful processing of withdrawals or refunds in the event if you breach the Restricted use policy stated in Clauses 3.3 and 4.
9.11 If a huge sum is won at Hotline, considered by the Administration of the casino as worthy of publicity, the Player must give consent to Hotline for the disclosure of the amount won in all media.
9.12 If you get a big win, the casino has the right to request additional payment details in order not to interrupt your withdrawals.
9.13 The order of Jackpot payouts, drawn in Divine Fortuna, Vegas Night Life, Mercy Of The Gods, and Imperial Riches slots (you can read terms and conditions of Jackpot in the dialog box, when you open a slot):
9.13.1 The payout of winnings (Jackpot) depends on the amount: If the winnings amount is less than 50 000 EUR, the payout can be started in five working days from the moment of winning, in accordance with the stated deadlines – link (/infopayments). If the winnings amount is over 50 000 EUR, the payout can be started in 7 working days from the moment of winning. Individual conditions are applied to payouts of winnings over 50,000 EUR, and the cash out period is calculated based on the selected payment method, the jurisdiction where the payee is located, and other factors affecting the transfer of funds. The winnings are paid out as soon as possible in the absence of restrictions.
9.14 To activate the withdrawal function for any funds from the gaming account, the Player must have deposited and utilized (wagered) one or several deposits totaling at least 10 USD or 10 EUR (or the equivalent in another currency). This requirement applies to all payment methods and is a mandatory condition for enabling the withdrawal option. Funds won using bonus money or without making a deposit cannot be withdrawn until this condition is met. This rule is enforced in accordance with our Anti-Money Laundering (AML) and Responsible Gaming policy.

9. Withdrawal of funds

A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account. To apply for a refund, please send your request to the support team: support@hotlinecasino.com. If you have funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded. In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties. All costs that may occur upon refund procedure are on the player.

10. Refund policy

11.1 You are fully responsible for paying all monies owed to us. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability legitimately incurred. You will reimburse us for any charge-backs, denial or reversal of payment you make and any loss suffered by us as a consequence thereof. We reserve the right to also impose an administration fee of €50, or currency equivalent per charge-back, denial or reversal of payment you make.
11.2 We reserve the right to use third party electronic payment processors and or merchant banks to process payments made by you and you agree to be bound by their terms and conditions providing they are made aware to you and those terms do not conflict with these Terms.
11.3 All transactions made on our site might be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to the relevant authority.

11. Payment transactions and processors

12.1 In the event of an error or malfunction of our system or processes, all bets are rendered void. You are under an obligation to inform us immediately as soon as you become aware of any error with the Service. In the event of communication or system errors or bugs or viruses occurring in connection with the Service and/or payments made to you as a result of a defect or error in the Service, we will not be liable to you or to any third party for any direct or indirect costs, expenses, losses or claims arising or resulting from such errors, and we reserve the right to void all games/bets in question and take any other action to correct such errors.
12.2 We make every effort to ensure that we do not make errors in posting bookmaker lines. However, if as a result of human error or system problems a bet is accepted at an odd that is: materially different from those available in the general market at the time the bet was made; or clearly incorrect given the chance of the event occurring at the time the bet was made then we reserve the right to cancel or void that wager, or to cancel or void a wager made after an event has started.
12.3 We have the right to recover from you any amount overpaid and to adjust your Account to rectify any mistake. An example of such a mistake might be where a price is incorrect or where we enter a result of an event incorrectly. If there are insufficient funds in your Account, we may demand that you pay us the relevant outstanding amount relating to any erroneous bets or wagers. Accordingly, we reserve the right to cancel, reduce or delete any pending plays, whether placed with funds resulting from the error or not.

12. Errors

13.1 The winner of an event will be determined on the date of the event&apos;s settlement, and we will not recognize protested or overturned decisions for wagering purposes.
13.2 All results posted shall be final after 72 hours and no queries will be entertained after that period of time. Within 72 hours after results are posted, we will only reset/correct the results due to human error, system error or mistakes made by the referring results source.
13.3 If a match result is overturned for any reason by the governing body of the match within the payout period then all money will be refunded.
13.4 If a draw occurs in a game where a draw option is offered all stakes on a team win or lose will be lost. If a draw option is not offered then everyone receives a refund in the outcome of a draw on the match. And if a draw option has not been made available, then extra time will count, if played.
13.5 If a result cannot be validated by us, for instance if the feed broadcasting the event is interrupted (and cannot be verified by another source) then at our election, the wagers on that event will be deemed invalid and wagers refunded.
13.6 Minimum and maximum wager amounts on all events will be determined by us and are subject to change without prior written notice. We also reserve the right to adjust limits on individual Accounts as well.
13.7 Customers are solely responsible for their own Account transactions. Once a transaction is complete, it cannot be changed. We do not take responsibility for missing or duplicate wagers made by the Customer and will not entertain discrepancy requests because a play is missing or duplicated. Customers may review their transactions in the My Account section of the site after each session to ensure all requested wagers were accepted.
13.8 A matchup will have action as long as the two teams are correct, and regardless of the League header in which it is placed on our Website.
13.9 The start dates and times displayed on the Website for eSport matches are an indication only and are not guaranteed to be correct. If a match is suspended or postponed, and not resumed within 72 hours from the actual scheduled start time, the match will have no action and wagers will be refunded. The exception being any wager on whether a team/player advances in a tournament, or wins the tournament, will have action regardless of a suspended or postponed match.
13.10 If an event is posted by us with an incorrect date, all wagers have action based on the date announced by the governing body.
13.11 If a team is using stand-ins, the result is still valid as it was the team&apos;s choice to use the stand-ins.
13.12 Company reserves the right to remove events, markets and any other products from the Website.
13.13 In-depth explanation of our sports betting rules is on the separate page: SPORTS BETTING RULES

13. Rules of play, refunds and cancellation

14.1 All communications and notices to be given under these Terms by you to us shall be sent using a Customer Support form on the Website.
14.2 All communications and notices to be given under these Terms by us to you shall, unless otherwise specified in these Terms, be either posted on the Website and/or sent to the Registered Email Address we hold on our system for the relevant Customer. The method of such communication shall be in our sole and exclusive discretion.
14.3 All communications and notices to be given under these Terms by either you or us shall be in writing in the English language and must be given to and from the Registered Email Address in your Account.
14.4 From time to time, we may contact you by email for the purpose of offering you information about betting, unique promotional offerings, and other information from Hotline. You agree to receive such emails when you agree to these Terms when registering at the Website. You can choose to opt out of receiving such promotional offerings from us at any time by submitting a request to the Customer Support.

14. Communication and notices

We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered to be outside our control despite our execution of reasonable preventative measures such as: an act of God; trade or labour dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.

15. Matters beyond our control

16.1 TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE (EITHER DIRECT OR INDIRECT) YOU MAY SUFFER IF WE FAIL TO CARRY OUT OUR OBLIGATIONS UNDER THESE TERMS UNLESS WE BREACH ANY DUTIES IMPOSED ON US BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE) IN WHICH CASE WE SHALL NOT BE LIABLE TO YOU IF THAT FAILURE IS ATTRIBUTED TO: (I) YOUR OWN FAULT; (II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS (FOR INSTANCE PROBLEMS DUE TO COMMUNICATIONS NETWORK PERFORMANCE, CONGESTION, AND CONNECTIVITY OR THE PERFORMANCE OF YOUR COMPUTER EQUIPMENT); OR (III) ANY OTHER EVENTS WHICH NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR FORESTALLED EVEN IF WE OR THEY HAD TAKEN REASONABLE CARE. AS THIS SERVICE IS FOR CONSUMER USE ONLY WE WILL NOT BE LIABLE FOR ANY BUSINESS LOSSES OF ANY KIND.
16.2 IN THE EVENT THAT WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED (A) THE VALUE OF THE BETS AND OR WAGERS YOU PLACED VIA YOUR ACCOUNT IN RESPECT OF THE RELEVANT BET/WAGER OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY, OR (B) EUR €500 IN AGGREGATE, WHICHEVER IS LOWER.
16.3 WE STRONGLY RECOMMEND THAT YOU (I) TAKE CARE TO VERIFY THE SUITABILITY AND COMPATIBILITY OF THE SERVICE WITH YOUR OWN COMPUTER EQUIPMENT PRIOR TO USE; AND (II) TAKE REASONABLE PRECAUTIONS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES INCLUDING THROUGH INSTALLATION OF ANTI-VIRUS SOFTWARE.

16. Liability

17.1 If we suspect that you are or receive notification that you are currently under 18 years or were under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) when you placed any bets through the Service your Account will be suspended (locked) to prevent you placing any further bets or making any withdrawals from your Account. We will then investigate the matter, including whether you have been betting as an agent for, or otherwise on behalf, of a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you). If having found that you: (a) are currently; (b) were under 18 years or below the majority age which applies to you at the relevant time; or (c) have been betting as an agent for or at the behest of a person under 18 years or below the majority age which applies: all winnings currently or due to be credited to your Account will be retained; all winnings gained from betting through the Service whilst under age must be paid to us on demand (if you fail to comply with this provision we will seek to recover all costs associated with recovery of such sums); and/or any monies deposited in your Account which are not winnings will be returned to you OR retained until you turn 18 years old at our sole discretion. We reserve the right to deduct payment transaction fees from the amount to return, including transaction fees for deposits to your Hotline account which we covered.
17.2 This condition also applies to you if you are over the age of 18 years but you are placing your bets within a jurisdiction which specifies a higher age than 18 years for legal betting and you are below that legal minimum age in that jurisdiction.
17.3 In the event we suspect you are in breach of the provisions of this Clause or are attempting to rely on them for a fraudulent purpose, we reserve the right to take any action necessary in order to investigate the matter, including informing the relevant law enforcement agencies.

17. Gambling by those under age

We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts. We will withhold payment to any Customer where any of these are suspected. The Customer shall indemnify and shall be liable to pay to us on demand all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit, loss of business and loss of reputation) arising directly or indirectly from the Customer’s fraud, dishonesty or criminal act.

18. Fraud

19.1 Any unauthorised use of our name and logo may result in legal action being taken against you.
19.2 As between us and you, we are the sole owners of the rights in and to the Service, our technology, software and business systems (the &quot;Systems&quot;) as well as our odds. you must not use your personal profile for your own commercial gain (such as selling your status update to an advertiser); and when selecting a nickname for your Account we reserve the right to remove or reclaim it if we believe it appropriate.
19.3 You may not use our URL, trademarks, trade names and/or trade dress, logos (&quot;Marks&quot;) and/or our odds in connection with any product or service that is not ours, that in any manner is likely to cause confusion among Customers or in the public or that in any manner disparages us.
19.4 Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, license, title or interest in or to the Systems or the Marks and all such rights, license, title and interest specifically retained by us and our licensors. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action being taken against you.

19. Intellectual property

20.1 Subject to these Terms and your compliance with them, we grant to you a non-exclusive, limited, non transferable and non sub-licensable license to access and use the Service for your personal non-commercial purposes only. Our license to you terminates if our agreement with you under these Terms ends.
20.2 Save in respect of your own content, you may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any other manner exploit, the Service and/or any of the content thereon or the software contained therein, except as we expressly permit in these Terms or otherwise on the Website. No information or content on the Service or made available to you in connection with the Service may be modified or altered, merged with other data or published in any form including for example screen or database scraping and any other activity intended to collect, store, reorganise or manipulate such information or content.
20.3 Any non-compliance by you with this Clause may also be a violation of our or third parties&apos; intellectual property and other proprietary rights which may subject you to civil liability and/or criminal prosecution.

20. Your license

21.1 For your protection and protection of all our Customers, the posting of any content on the Service, as well as conduct in connection therewith and/or the Service, which is in any way unlawful, inappropriate or undesirable is strictly prohibited (“Prohibited Behaviour”).
21.2 If you engage in Prohibited Behaviour, or we determine in our sole discretion that you are engaging in Prohibited Behaviour, your Account and/or your access to or use of the Service may be terminated immediately without notice to you. Legal action may be taken against you by another Customer, other third party, enforcement authorities and/or us with respect to you having engaged in Prohibited Behaviour.
21.3 Prohibited Behaviour includes, but is not limited to, accessing or using the Service to: promote or share information that you know is false, misleading or unlawful; conduct any unlawful or illegal activity, such as, but not limited to, any activity that furthers or promotes any criminal activity or enterprise, violates another Customer&apos;s or any other third party’s privacy or other rights or that creates or spreads computer viruses; harm minors in any way; transmit or make available any content that is unlawful, harmful, threatening, abusive, tortuous, defamatory, vulgar, obscene, lewd, violent, hateful, or racially or ethnically or otherwise objectionable; transmit or make available any content that the user does not have a right to make available under any law or contractual or fiduciary relationship, including without limitation, any content that infringes a third party’s copyright, trademark or other intellectual property and proprietary rights; transmit or make available any content or material that contains any software virus or other computer or programming code (including HTML) designed to interrupt, destroy or alter the functionality of the Service, its presentation or any other website, computer software or hardware; interfere with, disrupt or reverse engineer the Service in any manner, including, without limitation, intercepting, emulating or redirecting the communication protocols used by us, creating or using cheats, mods or hacks or any other software designed to modify the Service, or using any software that intercepts or collects information from or through the Service; retrieve or index any information from the Service using any robot, spider or other automated mechanism; participate in any activity or action that, in the sole and entire unfettered discretion of us results or may result in another Customer being defrauded or scammed; transmit or make available any unsolicited or unauthorised advertising or mass mailing such as, but not limited to, junk mail, instant messaging, &quot;spim&quot;, &quot;spam&quot;, chain letters, pyramid schemes or other forms of solicitations; create Accounts on the Website by automated means or under false or fraudulent pretences; impersonate another Customer or any other third party, or any other act or thing done that we reasonably consider to be contrary to our business principles. The above list of Prohibited Behaviour is not exhaustive and may be modified by us at any time or from time to time. We reserve the right to investigate and to take all such actions as we in our sole discretion deem appropriate or necessary under the circumstances, including without limitation deleting the Customer’s posting(s) from the Service and/or terminating their Account, and take any action against any Customer or third party who directly or indirectly in, or knowingly permits any third party to directly or indirectly engage in Prohibited Behaviour, with or without notice to such Customer or third party.

21. Your conduct and safety

The Service may contain links to third party websites that are not maintained by, or related to, us, and over which we have no control. Links to such websites are provided solely as a convenience to Customers, and are in no way investigated, monitored or checked for accuracy or completeness by us. Links to such websites do not imply any endorsement by us of, and/or any affiliation with, the linked websites or their content or their owner(s). We have no control over or responsibility for the availability nor their accuracy, completeness, accessibility and usefulness. Accordingly when accessing such websites we recommend that you should take the usual precautions when visiting a new website including reviewing their privacy policy and terms of use.

22. Links to other websites

23.1 If you have any concerns or questions regarding these Terms you should contact our Customer Service Department via the links on the Website and use your Registered Email Address in all communication with us.
23.2 NOTWITHSTANDING THE FOREGOING, WE TAKE NO LIABILITY WHATSOEVER TO YOU OR TO ANY THIRD PARTY WHEN RESPONDING TO ANY COMPLAINT THAT WE RECEIVED OR TOOK ACTION IN CONNECTION THEREWITH.
23.3 If a Customer is not satisfied with how a bet has been settled then the Customer should provide details of their grievance to our Customer Service Department. We shall use our reasonable endeavours to respond to queries of this nature within a few days (and in any event we intend to respond to all such queries within 28 days of receipt).
23.4 Disputes must be lodged within three (3) days from the date the wager in question has been decided. No claims will be honoured after this period. The Customer is solely responsible for their Account transactions.
23.5 In the event of a dispute arising between you and us our Customer Service Department will attempt to reach an agreed solution. Should our Customer Service Department be unable to reach an agreed solution with you, the matter will be escalated to our management.
23.6 Should all efforts to resolve a dispute to the Customer&apos;s satisfaction have failed, the Customer has the right to lodge a complaint with our licensing body Gaming Services Provider N.V.

23. Complaints

Neither these Terms nor any of the rights or obligations hereunder may be assigned by you without the prior written consent of us, which consent will not be unreasonably withheld. We may, without your consent, assign all or any portion of our rights and obligations hereunder to any third party provided such third party is able to provide a service of substantially similar quality to the Service by posting written notice to this effect on the Service.

24. Assignment

In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.

25. Severability

Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue to provide you with the Service, in either case without giving you prior notice, if, in our reasonable opinion, you breach any material term of these Terms. Notice of any such action taken will, however, be promptly provided to you.

26. Breach of these terms

27.1 Term of agreement. These Terms shall remain in full force and effect while you access or use the Service or are a Customer or visitor of the Website. These Terms will survive the termination of your Account for any reason.
27.2 Gender. Words importing the singular number shall include the plural and vice versa, words importing the masculine gender shall include the feminine and neuter genders and vice versa and words importing persons shall include individuals, partnerships, associations, trusts, unincorporated organisations and corporations.
27.3 Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms shall be effective against, or binding upon, us unless made in writing and duly signed by us, and, unless otherwise provided in the written waiver, shall be limited to the specific breach waived. The failure of us to enforce at any time any term or condition of these Terms shall not be construed to be a waiver of such provision or of the right of us to enforce such provision at any other time.
27.4 Acknowledgement. By hereafter accessing or using the Service, you acknowledge having read, understood and agreed to each and every paragraph of these Terms. As a result, you hereby irrevocably waive any future argument, claim, demand or proceeding to the contrary of anything contained in these Terms.
27.5 Language. In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.
27.6 Entire agreement. These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service, and supersedes all other prior agreements and communications, whether oral or written with respect to the subject matter hereof.

27. General provisions

When a user makes an aggregate lifetime total of deposits exceeding EUR 2000 or requests a withdrawal of any amount inside the Hotline Platform, then it is compulsory for them to perform a full KYC process.
During this process, the user will have to input some basic details about themselves and then upload
1. A copy of Government Issued Photo ID (in some cases front and back depending on the doc)
2. A selfie of themselves holding the ID doc
3. A bank statement/Utility Bill
Once uploaded, the user will get a “Temporarily Approved” Status and the documents will now be on our side, and the “KYC Team” will have 24hrs to go over them and email the user about the outcome:
&#8226; Approval
&#8226; Rejection
&#8226; More information needed – No change in Status
When the user is on “Temporarily Approved” Status then
&#8226; They can use the platform normally
&#8226; They cannot deposit more than EUR 500 in aggregate total
&#8226; They cannot complete any withdrawal.

1. A copy of Government Issued Photo ID (in some cases front and back depending on the doc)
a. Signature Is there
b. Country is not a Restricted Country: United States of America and its territories, France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands including Bonaire, Sint Eustatius, Saba, Aruba, Curacao and Sint Maarten, Australia and its territories, United Kingdom of Great Britain, Northern Ireland, Spain, Austria, Cyprus and Ukraine.
c. Full Name matches client’s name
d. Document does not expire in the next 3 months
e. Owner is over 18 years of age
2 Proof of Residence
a. Bank Statement or Utility Bill
b. Country is not a Restricted Country: United States of America and its territories, France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands including Bonaire, Sint Eustatius, Saba, Aruba, Curacao and Sint Maarten, Australia and its territories, United Kingdom of Great Britain, Northern Ireland, Spain, Austria, Cyprus and Ukraine.
c. Full Name matches client’s name and is same as in proof of ID.
d. Date of Issue: In the last 3 months
3 Selfie with ID
a. Holder is the same as in the ID document above
b. ID document is the same as in “1”. Make sure photo/ID number is the same

Guideline for the “KYC Process”

1. When the KYC process is unsuccessful then the reason is documented and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user.
2. Once all proper documents are in our possession then the account gets approved.

Notes on the “KYC Process”

1. If a user has not passed full KYC then they cannot make additional deposits or withdrawals of any amount.
2. In case of false personal data provided by the players, the withdrawal can be refused and the user account can be terminated. The player will be informed thereof by email. We can request a copy or a digital photo of his identity document and other required documents (When making a deposit with a credit card you must send a copy of both sides of the card. The first six and the last four digits of the card should be visible, CVV2 code can be painted over), or call. Failure of passing this verification during 7 day will result in a account closure until the verification procedure is completed and charging a monthly fee of 8 EUR for the verification period.
3. If a user has passed the KYC process successfully then
a. There is a deposit limit per transaction (max EUR 2,000)
b. Prior to any withdrawal there is a detailed algorithmic and manual check on the activity and balance of the user to see if the amount withdrawn is a result of proper activity in the platform.
4. Under no circumstances may a user transfer funds directly to another user.

Other AML measures

1.1 Every new player can receive a certain number of Free Spins for sign up for our casino. Free Spins are Spins in slots with no funds used from the player’s balance. The number of Free Spins in fixed by the casino management team. This bonus is granted only once to new players who do not have other accounts at Hotline. Free Spins are granted with a minimal bet per spin regardless of the chosen currency. To receive Free Spins you do not have to make a deposit.
1.2 The winnings received after using the Free Spins are granted to the bonus account. To use this balance you need to activate it in ‘Bonus’ section. You need to wager your winnings from the Free Spins. Wager is x20. You need to use real cash to wager the bonus. The wagering process is not available in table games, Live Casino, and some slots. After you complete the wagering requirements you can withdraw the funds received from Free Spins. If the rules were violated of the sum was not wagered completely, the bonuses will be annulled with withdrawal.
1.3 Maximum winning from a Birthday bonus must not exceed x5.
1.4. When processing withdrawal requests from a no deposit bonus we reserve the right to check the player’s identity. We can request the following documents: passport, ID-card; a document verifying your address, selfie with a passport and an extra document (driving license, etc.).
1.5. Maximal bet to wager a no deposit bonus must not exceed 3 USD/EUR, 200 RUB, 12 PLN, 25 NOK. The violation of this rule will lead to annulling a no deposit bonus and winnings. Buying a bonus and free spins in the slot is also a bet.
1.6 To withdraw the winnings from a no deposit bonus you need to make at least a minimum deposit with one of the methods available on the website. The withdrawals are made the same way you made a deposit.
1.7 No deposit Free Spins are unavailable for players from USA, Russian Federation.
1.8 It is forbidden to create more than one account at Hotline to receive a no deposit bonus.
1.9 You can have only one active bonus at a time. Making a deposit with a promo code will annul a no deposit bonus and the winnings from it.
1.10 Any no deposit bonus is limited to a withdrawal amount of 30 USD/EUR, 120 PLN, unless otherwise specified in the conditions.
1.11 Players may use a maximum of 5 no-deposit bonuses between real-money deposits. Only 2 no-deposit bonuses are allowed before the first successful deposit. In cases of bonus abuse, all winnings will be voided and bonuses revoked.

1. No deposit bonuses terms and conditions

2.1 Bonuses including promotional offers are not available for players from the USA, Russian Federation.
2.2 All Player bonus offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, Neteller etc.), IP, and shared computer, e.g. public library or workplace.
2.3 The wager for bonuses is x40 if other conditions are not mentioned in the bonus description. You cannot wager the bonus in table games, live casino games, and some of the slots. If you open a slot with restrictions for wagering bonuses, you will see a notification.
2.4 Free Spins is a special kind of bonus that gives a Player an opportunity to make several spins in a certain slot for free now using the funds of the main account. Free Spins have three parameters – a game with Free Spins, a number of Free Spins and a bet per Spin.
2.5 Free spins wagering begins only after they are used. If you received a double bonus (cash bonus + free spins), the wagering of this bonus starts only after all received free spins are used.
2.6 If Free Spins are given for a deposit the winnings are calculated to your main account at once. And to withdraw it you need to make a 35 turnover of your winnings from the Free Spins, if other requirements are not mentioned in the bonus description. All winnings sum can be used to complete this requirement.
2.7 If you claimed deposit or no deposit Free Spins in the slot restricted in your country or it does not work for any other reasons, the Free Spins will be replaced by the same bet amount ration in one of the Mascot slots.
2.8 Free Spins No Wagering and Maximum Withdrawal Limit. NO WAGER free spins received when making a deposit with a promo code have a maximum withdrawal limit of five times the deposit amount, unless otherwise specified in the promotion terms.
2.9 The maximum withdrawal amount from a NO WAGER Cash Bonus is five times the deposit amount, unless otherwise specified in the promotion terms.
2.10 Bonus should be wagered in specified period of time (set individually for each promotion).
2.11 The maximum bet available with an active bonus is 3 USD/EUR/AUD, 12 PLN, in case of violation of this rule, the active bonus and all winnings will be canceled. Buying a bonus and free spins in the slot is also a bet.
2.12 The Player can have only one active bonus, bonuses that require deposit are not summarized.
2.13 All bonuses and winnings received as a result of fraudulent activity will be waived off by hotlinecasino.com
2.14 The deposit with promocode or withdrawal made will cancel an all bonus and winnings.
2.15 First the funds of the main account (not bonus) are used to play when the bonus is active.
2.16 Maximum Withdrawal for Free Spins: The maximum withdrawal amount when using Free Spins is x20 of the deposit amount, unless otherwise specified in the promotion terms.
2.17 Maximum Withdrawal for Double Bonus: The maximum withdrawal amount when using the double bonus (cash bonus + free spins) is x20 of the deposit amount, unless otherwise specified in the promotion terms. This specific restriction does not apply to No Wager bonus offers, which have their own specific withdrawal limits.
2.18 If the maximal winnings sum is mentioned in the promotion terms, you can make a withdrawal within this sum. The rest of the winnings will be annulled.
2.19 If you decline an active bonus, the winnings and bonus would be canceled.
2.20 If you are making deposits with bonuses 4 times in a row and more, you are risking to lose your winnings and keep only the deposit sum, you made to receive the bonus. To benefit from the bonuses and enjoy the winnings, make a deposit (over the average sum of the previous deposits) without bonuses at least once after using 3 bonuses in a row.
2.21 Every exact bonus might have its own terms and conditions, that will be provided with information about the bonus. If you violate the bonus terms and conditions, hotlinecasino.com team reserves the right to cancel the bonus and to confiscate the winnings from your account.
2.22 If the Administration suspects the Player of fraud, unfair using of the Bonus Policy or using (development) of a winning strategy, we reserve the right to refuse such Player a bonus, to cancel the bonus or winning funds from his or her Account. In this case, we may restrict a Player to enter the Casino or block his Account in its discretion. hotlinecasino.com is not obligated to refund you any funds that may be on your accounts in addition to the initial deposit amount minus the commission costs ranging from 20% to 50%.
2.23 All withdrawals will be subject to internal checks before being processed. We reserve all rights to vid bonuses or any winnings for failed check. Player hereby consents in advance to it.
2.24 Based on the decision of hotlinecasino.com, any Player can be refused to receive the bonus without explaining the reasons.
2.25 If it has discovered that a group players are using the same betting scheme/style and are connected via (but not limited to) location, payment system, device or IP, hotlinecasino.com management will at its own discretion have the right to confiscate bonus winnings and/or deposit.
2.26 Should the hotlinecasino.com become aware of any user who has received the bonus with sole purpose of creating a positive expected value on bonus return by using known practices aimed at securing a cash out of said bonus or at any way try to take advantage of bonuses, then we take action of immediate confiscation of winnings and closure of the account with the right to withhold any further withdrawals. An example of such play would be delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game.

2. General bonus terms and conditions

Personal limits
To help players to play more responsibly, Hotline casino allows players to set personal limits on the amount of deposits.
Limits can be changed at any time. The increase in the limit will take effect immediately after contacting the Support Service, however, it can only be relaxed after confirmation by email and only after the previous limit of the same type has expired. All of this is done to help the player avoid hasty decisions. If you need more information or assistance regarding personal limits, please contact support by email at support@hotlinecasino.com.
Deposit limit. A player can set a limit on their casino deposits for one day, week or month.
Self-exclusion
Account blocking. You can set the blocking period for 1 day, 1 week, 2 weeks, 1 month, 3 months, 6 months, 9 months, 1 year, 3 years, or forever. After that, your account will be blocked and you will not be able to make deposits to the casino or withdraw any remaining funds during this period. While the limit is active, you will be excluded from all promotional offers. After its expiration, your account will be activated automatically.
To block, you can always contact the support service at support@hotlinecasino.com and inform about your desire to be excluded from the game on the website. The support team will take all necessary measures to restrict such player&apos;s access to the website, as well as to protect him from all advertising offers.
Please note that if you self-exclude permanently, the remaining funds on your balance will be paid out in accordance with the casino limits. If you self-excluded for a certain period of time, the remaining funds on your balance will be paid by making an application for withdrawal of funds, after unblocking from your account, in accordance with the casino limits, only after the expiration of the self-exclusion period.

Please read this information carefully for your own benefit.
Hotline is operated by WoT N.V., having its office at Kaya Richard J. Beaujon Z/N Landhuis Joonchi II, Curacao. Company Registration number 129742.
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
]
For the purposes of these Terms and Conditions:
<ul><li>Account means a unique account created for You to access our Service or parts of our Service.</li><li>Company (referred to as either &quot;the Company&quot;, &quot;We&quot;, &quot;Us&quot; or &quot;Our&quot; in this Agreement) refers to Curacao Co</li><li>Service refers to the Website.</li><li>Website refers to Hotline.</li><li>You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.</li></ul>
Responsible Gambling and Self Exclusion
Gambling means for the majority of our Users, entertainment, fun and excitement. But we also know that for some of our Users gambling has negative side effects. In the medical science is pathologic gambling since many years as serious sickness recognised.
Since our first day we think about this problematic and try out best to help. Under “Responsible Gambling” We understand multiple steps of measures, with which a gambling provider can help to lower the possibility of negative side effects appearing. -In case they already appear we also try to take active steps against them.
The most important instrument against negative side effects from gambling are knowledge and education about the risks of gambling too support our Users self-control in order to make sure they do not suffer from negative side effects.
Information and contact
Our Support will help you via email at all time without any additional costs for you:
e-mail: <a href="mailto:support@hotlinecasino.com">support@hotlinecasino.com</a>
Our Support will of course not give out any information about You without Your consent to anyone else
In addition you also can take a self-test, if You are already gambling addicted at: <a href="https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/">https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/</a>
And you can also find additional information about gambling addictions at: <a href="https://www.begambleaware.org/safer-gambling/">https://www.begambleaware.org/safer-gambling/</a>
Helpful hints for responsible gambling at Hotline
We recommend you think about the following hints, before gambling in order to insure gambling stays fun for You and without any negative side effects:
<ul><li>Set yourself a deposit limit Before you start to gambling think about how much you can afford to gamble with according to Your financial situation. Play with amounts which are for fun and for Your entertainment</li><li>Do not try to win back a loss at every cost Try to not take to huge risks to win back what You lost before at any cost. Play for Entertainment and not to earn money.</li><li>Set yourself a time limit Set yourself a time limit and do not break it. Keep in mind gambling should stay in balance with your other hobbies and not be Your only hobby.</li><li>Play smart: It is smarter to not play, when You are extremely stressed, depressed or under to much pressure. Also do not play when you are under the influence of Medications, Drugs or Alcohol.</li><li>Take breaks: You should take breaks when You notice, that You get tired or can´t concentrate anymore</li><li>Only one account: To make it easier to have an overview how much time and money You spend on gambling it is highly advised to not create more than one Account per Person.</li></ul>
Minor Protection
To use our Service, You have to be 18 years or older. To avoid abuse, keep Your login data save from any minors near You.
Principally we recommend a filter program to avoid minors, especially children, to access any context on the internet, which is not healthy for them.
For parents we can recommend a list of internet filters, to support them, from keeping their children from any context, which was not made for them: <a href="https://famisafe.wondershare.com/internet-filter/best-internet-filters.html">https://famisafe.wondershare.com/internet-filter/best-internet-filters.html</a>
Self-Exclusion:
In case You are diagnosed with a gambling addiction or try to stay away from gambling for a different reason, we want to assist you to stay away from anything, that does nothing good for you. “Self-Exclusion” means, that You exclude yourself, out of Your own choice, from all gambling services. This exclusion cannot be undone for a set amount of time. If you wish to self-exclude yourself from gambling, please message our support and give them a time span between 6 months and 5 years. They also will explain you all future steps and what is needed from you.
e-mail: <a href="mailto:support@hotlinecasino.com">support@hotlinecasino.com</a>
Please keep in mind that Self Exclusion is permanent for the set time span and will not be undone for your own protection.
During Self Exclusion you are not allowed to create a new Account and every attempt to create a new Account during Self Exclusion is a violation of our Terms of Service and may result in the permanent ban of your original account.

Hotline Casino is operated by WoT N.V. that is licensed by Curaçao eGaming, on the basis of a license issued by the Government of the Netherlands Antilles.
All online products provided by Hotline Casino are supplied by licensed companies with approved status from Curaçao eGaming. Thorough testing took place on all products operated by Hotline Casino before the launch, including External Compliance Testing and Internal testing by our own Internal compliance team. Approved testing houses conduct External Compliance Testing to verify elements such as Functionality, Display, Transaction, Rules and Mathematics (i.e. Return to Player (“RTP”) calculation) etc. to ensure the compliance of overall product to applicable regulatory requirements. Subsequently, we made Internal Tesing including Integration Testing and User Acceptance testing, thus guaranteeing the game integrated into our gaming platform performs as it was expected in terms of user experience.
The Theoretical Return to Player (RTP) value is a theoretical calculation of the expected percentage of wagers that a specific game will return to player after a significant amount of plays (e.g. hundred of million game plays). While every single game play is unpredictable and it is possible to win a big amount or lose your bet, the average return of a specific game in the long run will approach the Theoretical RTP value.The RTP value is calculated via either a theoretical or simulated approach with the method used depending on the game type.
To find more information about RTP of specific games please visit the information section of the game.

If you are not satisfied with the quality of service provided by Hotline Casino, you have several ways of resolve the issue:
Ask your question or submit your complain directly to Hotline Casino Management by sending email to support@hotlinecasino.com. Please describe your question with all details you have and we will come back to you within 72 hours.
You can send complaint directly to our licensing company Curacao eGaming: in order to do it please click licence icon at the bottom of this page - &quot;File a complaint&quot; or send message to complaints@curacao-egaming.com.

The Personal Information which we may request to use and process shall include, without limitation:
Any of the information that you provide to us when filling in the forms on our account registration pages, as well as any other data that you submit to us via the Website or email (e.g. first and last name, date of birth, physical address, email address, phone number);
Correspondence made via the Website, email, telephone and web chat or through other means of communication;
Survey participations or any other customer assessments that we may carry out from time to time;
All customer account transaction history, whether this takes place through the Website(s) or via other means of communication;
Website logins and their details, including traffic data, GeoIP location data, weblogs, activity logs and other traffic information recorded on the system.

1. Collected information

We will use the Personal Information we collect from you to be able to deliver our Services and for the following purposes:
Processing your bets and transactions. This includes your use of credit card and online payment systems;
Providing you with customer support service, including assistance with setting up, operating and managing your account;
Complying with legal and regulatory responsibilities;
Creating personal profiles for our customers, which may lead to Loyalty Points and Rewards;
Undertaking necessary measures for Member Account security and to identify the required verification checks;
Analysing customer trends through market study assessments (participation in surveys, if any are sent to you, is not obligatory and you always have a choice as to whether you would like to partake);
Providing our registered players with information about our promotional offers, products and services, or providing promotional information from our selected business partners, associates and affiliates, where players would have specifically consented to receiving marketing material;
Monitoring and investigating transactions for the purposes of preventing fraud, money laundering and other irregular gaming activities.

2. Use of collected information

If you choose not to receive advertising information, we still may use your Personal Information, including your email address and phone number, to provide you with advertising messages about products, services, and promotions that we believe may be of interest to you. This may also include information about other gaming products and services from selected business partners. If you would like to stop receiving marketing and other promotional materials, you can cancel this service by adjusting your account settings accordingly or by contacting our customer support at <a href="mailto:support@hotlinecasino.com">support@hotlinecasino.com</a>
You should also take into account that by accepting any prize or winnings from us, you agree to use your name, surname, and photos for advertising and promotional purposes without additional remuneration, except where prohibited by law.

3. Advertising information

We shall not collect any Personal Information about you without your knowledge. We may however automatically collect certain data and receive personal information about you where you would have provided such information through the use of our services and through your interactions with us.
We may also receive certain Personal Information from online vendors and service providers, as well as from customer lists lawfully acquired from third-party vendors. In addition, we retain the right to engage the services of third-party service providers to provide technical support, so as to process your online transactions and to maintain your Member Account.
Please understand that we may be granted access to any information you may provide to such vendors, service providers and third-party e-commerce services. Rest assured that we will use and safeguard any Personal Information so obtained, as set out in this Policy. Any information that you provide will only be disclosed to third parties outside the Company in accordance with this Privacy Policy and we shall take necessary steps to ensure that our agreements with third-party service providers and online vendors always protect your private information.

4. Collection if personal information

We may pass information that you have given us to other entities within our group of companies and to our business partners. These companies may include our parent companies, their parent companies and all of the subsidiaries of these respective companies, as well as other companies with whom we carry out business and hold necessary agreements. Data processing of your information may be undertaken by WoT N.V. or by another company in the group of companies, which may use a third party to fulfill such data processing needs.
Given that the Internet is a global environment, the use of the Internet for the collection and processing of personal data is necessarily associated with the exchange of data. Therefore, we can also exchange the information, which you have provided, with our business partners, suppliers, and subcontractors in order to fulfill any obligations arising from the agreements that we could conclude with them or with you. In order to provide you with complete information, we may inform you about providing any third party with your personal information. Please note that in order to provide you with a qualified service, we and/or our service providers may need to transfer your personal data from one country to another within the European Union (EU) and the European Free Trade Association (EFTA), and also to certain personal data processors, which may be located outside the European Economic Area (EEA). Therefore, by using the Website and exchanging electronic messages with us, you acknowledge and agree that we (or our suppliers or subcontractors) will process your personal data in these countries. We will always take all possible measures to ensure the safe processing of your information and data in order to comply with the terms of this Privacy Policy.
The relevant supervisory authorities, regulatory authorities, employees of Hotline Casino, which are part of the support service, financial departments, and anti-fraud departments also have access to your personal data, which is required in order to perform their functions and provide you with support. You hereby agree to such disclosure of your personal information.

5. Sharing of personal information

6. Selling and releasing of data

We do not sell personal data about our customers to third parties. However, we may release personal data if we acquire any new businesses. Should the Company undergo any changes to its structure such as a merger, acquisition by another company or a partial acquisition, it is most likely that our customers’ personal data will be included within the sale or transfer. We will, as part of our policy, inform our customers by email prior to affecting such transfer of personal data.
We further reserve the right to release personal data when we believe that release is appropriate in order to comply with the law, or to enforce our Terms and Conditions, or to protect our rights, property, or safety, and also for the protection of any other companies within our group of companies.

7. Laws and regulations

We hereby acknowledge that in collecting and processing your Personal Information for the purposes of managing your Member Account, we are bound by strict legal provisions on the protection of personal data. In addition and for the avoidance of doubt, nothing in this Privacy Policy shall prevent us from retaining your Personal Information where we are required to do so by law.

8. Storing personal information

You may always contact us should you wish to:
Confirm the accuracy of the personal information we have collected about you;
Enquire about our use of your personal information;
Prohibit future use of your data for marketing purposes;
Update any information that you have provided us with, provided that in such cases you shall provide any evidence we may reasonably require to effect such changes. It is illegal to provide us with false information about you and it is your responsibility to ensure that we are always updated with your correct data.

9. Contact US

By accepting our Terms and Conditions, registering a Member Account and using our services, you acknowledge that the Website will use cookies in order to store some information on your computer, laptop, tablet or mobile device when you access our Website.
Cookies are small text files that are stored on your computer or equipment when you visit certain web pages. They record your preferences and send information from your browser, in order to help improve your Website experience and deliver a better and more personalised service. Furthermore, some of the cookies we use are essential for the Website to operate.
If you wish to delete any cookies already stored on your computer or stop the cookies that keep track of your browsing patterns on this Website, you can do so by deleting your existing cookies and managing your browser&apos;s privacy settings to block them (Cookies can usually be changed on the “Settings” section of your browser). We recommend that you do not block or delete your cookies as this may restrict your use of our Website.

10. Cookie policy

By opening an Account with Hotline Casino, you agree to the terms of this PRIVACY POLICY. We may occasionally update this Privacy Policy and encourage you to periodically review it. If we change our privacy policy we will post the changes on this page. Your continued use of the Hotline Casino services constitutes your agreement to this Privacy Policy and any updates.

11. Consent to Privacy Policy

The Service is owned by WoT N.V., a limited liability company registered in Curacao with company registration number 129742, with registered address at Kaya Richard J. Beaujon Z/N Landhuis Joonchi II.

12. Legal Information

1.1 Compliance Statement.
WoT N.V. (the Company), being established in and governed by the laws of Curaçao, is committed to implementing robust policies to prevent money laundering (ML), terrorism financing (TF), and proliferation financing (PF). In light thereof, the Company has developed a comprehensive Anti-Money Laundering, Counter Terrorism Financing and Counter Proliferation Financing (AML/CTF/CPF) policy. Adherence to this Policy is obligatory and vital for guaranteeing that the Company remains in full compliance with relevant laws and regulations pertaining to AML/CTF/CPF. As a responsible gaming enterprise operating in Curaçao, we acknowledge the paramount importance of upholding the integrity of our financial systems and preventing the exploitation of our operations for unlawful activities. Our commitment to compliance transcends mere legal requirements; it is a core component of our corporate responsibility and ethical principles.
1.2 Applicable Legislation
The local authorities in charge of the supervision of AML/CFT/CFP matters for the gaming sector are the Curaçao Gaming Control Board (GCB) and the Curaçao Financial Intelligence Unit (FIU). The following laws and regulations, as well as any additional regulations issued pursuant to the NOIS, NORUT, the Sanction National Ordinance and the Kingdom Sanction Law, are applicable to the Company:
<ul><li>The Code of Criminal Law (Penal Code) (N.G. 2011, no. 48);</li><li>The National Ordinance on Identification of Customers when Rendering Services (NOIS) (N.G. 2017, no. 92), last update June 2024;</li><li>The National Ordinance on the Reporting of Unusual Transactions (NORUT) (N.G. 2017, no. 99), last update June 2024;</li><li>Ministerial Decree with general operation of November 11, 2015, laying down the indicators, as mentioned in article 10 of the National Ordinance on the Reporting of Unusual Transactions (Regulation Indicators Unusual Transactions) (N.G. 2015, no. 73);</li><li>National Decree penalties and fines reporting unusual transactions (N.G. 2021, no. 69) as amended by PB 2023, no. 6.;</li><li>National Decree supervisor identification when rendering services gaming sector (L.B. 28.01.2019, no. 19/0282)</li><li>National Decree supervisor unusual transactions gaming sector (L.B, 28.01.2019, no. 19/0283)</li><li>Sanctions National Ordinance (N.G. 2014, no. 55);</li><li>Kingdom Sanction Act (N.G. 2016, no. 54);</li><li>National Decree entering into force of Kingdom Sanction Law (N.G. 2017, no. 2);</li><li>National Ordinance extension of validity sanction decrees 2018 (N.G. 2018, no. 34);</li><li>National decree for general measures, of the 10th of July 2015, for the implementation of article 2 of the Sanctions National Ordinance, containing implementation of United Nations’ Security Council Resolutions concerning Al-Qaeda c.s., the Taliban of Afghanistan c.s., ISIL c.s. ANF c.s. and persons and organizations to be designated locally (N.G. 2015, no. 29);</li><li>National Decree for general measures, of the 10th July 2015, for the implementation of article 2 of the Sanctions National Decree containing implementation of the United Nations’ Security Council resolutions concerning Libya (Sanctions Ordinance Libya) (N.G. 2015 no. 28);</li><li>National Decree for general measures, of the 10th of July 2015, for the implementation of article 2 of the Sanctions National Ordinance, containing implementation of Resolutions 1695 (2006), 1718 (2006), 2087 (2013) and 2094 (2013) of the United Nations Security Council (Sanctions Decree People’s Democratic Republic of Korea 2015) (N.G. 2015 no. 30);</li><li>National Decree prohibition of import, export, and transit of Venezuelan Gold (N.G. 2019, no. 82).</li><li>National Ordinance on the Obligation to report Cross-border Money Transportation (N.G. 2002, no.74) as amended by (N.G. 2014, no. 90).</li><li>GCB’s Regulations for the combating of Money Laundering, the Financing of Terrorism and Proliferation of weapons of mass destruction, last update May 2024.</li></ul>
The Company’s operations are guided by collaboration with international regulatory bodies, including the Financial Action Taskforce (FATF) and the Caribbean Financial Action Task Force (CFATF), strengthening our compliance with global standards.
1.3 Document Maintenance and Review
This AML/CTF/CPF policy is designed to meet the legal requirements as outlined by the Gaming Control Board of Curaçao and to foster a culture of compliance within our organization.
Regular reviews and updates will be conducted to adapt to evolving regulations and business needs. The maintenance and review of this document will take place six (6) months after its initial release, as noted in the effective date. Following that, reviews will occur on annually.
1.4 Definition of Money Laundering
Money laundering (ML) is the process of concealing the true origins of illegally obtained funds, making them appear to originate from legitimate sources. Money laundering encompasses a broad range of activities, including attempts to turn criminally obtained money into &apos;clean&apos; money, transferring the benefits of crimes like theft or fraud, and facilitating the laundering of criminal or terrorist property. This process typically occurs in three stages:
<ul><li>Placement, where illegal proceeds are introduced into the financial system through financial institutions, casinos, or cash-intensive businesses, often by converting cash into monetary instruments or gaming chips. In the gambling industry, this is occasionally achieved by purchasing chips with cash and subsequently redeeming their value without engaging in actual gameplay or with minimal play. It can also involve funding casino accounts using credit and debit cards, prepaid cards, checks, and cryptocurrency, followed by requests for payouts or inserting funds into gaming machines and immediately claiming those funds as credits.</li><li>Layering, which involves transferring or moving these funds across various accounts or financial institutions to obscure their criminal origins. In the gambling industry, this may include transactions such as transferring funds between accounts, occasionally involving other casinos or jurisdictions, currency exchanges, structuring and refining transactions, as well as maintaining gambling accounts to store money and conceal it from regulatory authorities; and</li><li>Integration, where the laundered funds are reintroduced into the economy, enabling their use in legitimate transactions such as purchasing luxury assets or investing in businesses.</li></ul>
1.5 Definition of Financing of Terrorism
Terrorism Financing (TF) refers to the provision of funds or financial support for terrorist acts, individuals, or organizations, and is characterized by the intent to intimidate populations or compel governments and international bodies to act or refrain from acting. Unlike money laundering, which always involves proceeds from illegal activities, terrorist financing may not necessarily derive from illicit sources; instead, it often utilizes legitimate funds from charitable donations, business profits, or foreign government sponsorships. While both terrorism financing and money laundering may employ similar methods – such as cash smuggling, structuring, wire transfers, and the use of debit and credit cards – the primary concern of TF is to obscure the intended use or end recipient of the funds rather than their origin. Additionally, funding for terrorist activities does not always require large sums of money, as it can accumulate over time through simple transactions.
The gaming sector, especially online platforms, can be particularly vulnerable to exploitation by terrorist groups looking to launder money or transfer funds discreetly, due to its inherent anonymity and high transaction volumes. Ultimately, the goal of terrorism financing is to facilitate the planning, preparation, and execution of acts that threaten both national and international security.
1.6 Definition of Financing of Proliferation of Weapons
Financing of proliferation (FP) is the provision of funds for the manufacture, acquisition, possession, development, export, trans-shipment, brokering, transport, transfer, stockpiling or use of nuclear, chemical or biological weapons and their means of delivery and related materials.
1.7 Targeted Financial Sanctions
<ul><li>We are committed to complying with targeted financial sanctions, which require the freezing of funds and assets of individuals and entities identified by the United Nations (UN) and European Union (EU) as being involved in terrorism or proliferation activities. Mechanisms are established to ensure compliance with these sanctions. This includes, but is not limited to, the following:</li><li>The Company shall perform perpetual sanctions screening on customers and also perform trigger-based sanctions screening of customers at least in the following screnarios:
- At the moment of registration;
- At the moment of withdrawal request;
- At the moment of any request for change of personal details or payment methods.</li></ul>
In the instance that a true match is discovered, the Company shall immediately proceed with freezing the funds of the particular customer, in accordance with the Sanctions Ordinance, and shall immediately file a report with the FIU. Once the true match is confirmed by the supervisory authority, the Company shall terminate services and keep the frozen assets until further instruction from the supervisory authority.

1. Preface

2.1 Explanation of the Risk-Based Approach
Money The Company adopts a risk-based approach in our AML compliance program, as recommended by FATF guidelines. This approach is essential for identifying and mitigating ML/TF risks specific to the online gaming industry. When developing its AML compliance program, the Company assesses risks in such a way that higher risks necessitate more robust measures to mitigate them. Conversely, for lower-risk scenarios, the Company may employ simplified measures.
To effectively apply the risk-based approach, the Company conducts a preliminary assessment of the risks associated with money laundering and terrorist financing within the organization, and based thereon develops and implements suitable policies, procedures, and controls to manage and mitigate these identified risks, including the present Policy.
The Company shall continuously monitor and enhance the effectiveness of these policies, procedures, and controls, ensuring that it maintains thorough documentation of its risk assessments, detailing all actions taken and the rationale behind them. The Company shall also assess and manage risks associated with emerging technologies and new gaming products that may facilitate ML/TF/PF activities.
2.2 Business and Customer Risk Assessments
2.2.1 Business Risk Assessment
The Business Risk Assessment (BRA) framework is an essential element of the Company’s AML/CFT/CFP compliance program. It offers a systematic risk-based approach to identifying, assessing, and mitigating the risks associated with money laundering, terrorist financing, and proliferation financing within the Company’s operations.
The Company conducts comprehensive BRAs and evaluates potential risk factors related to customers, products, services, geographic locations, and delivery channels. Each identified risk factor is assessed based on its likelihood and potential impact, utilizing both quantitative and qualitative data. Appropriate controls and measures are then implemented to address the identified risks, tailored to the specific level and nature of the threat. All findings, evaluations, and mitigation strategies are documented and reported to senior management and relevant regulatory authorities.
BRAs are conducted regularly to ensure that the Company’s risk profile stays current and accurate, with a comprehensive assessment performed annually. Additional assessments may be prompted by significant events, such as the launch of new products, changes in regulations, or substantial shifts in the business landscape.
2.2.2 Customer Risk Assessment
The Customer Risk Assessment will assess the particular risks the casino will be exposed to when providing its services or products to customers. The information collected to draw up the CRA will formulate the customer’s risk profile. On the basis of the CRA, the proper level of CDD can then be applied.

2. The Risk-Based Approach

3. Customer Due Diligence (CDD)

4.1 Reporting Obligations.
All unusual activities and transactions, including attempted transactions, are initially reported internally. The officers responsible for transaction monitoring must immediately report any unusual activities to the Compliance Officer upon identification, providing a brief description of the specific mitigating measures taken.
All employees who engage with customers or have access to customer information receive anti-money laundering training. This training prepares them to identify actions by customers that may reasonably raise suspicions of money laundering or terrorism financing. Staff members are expected to recognize and understand any gaming or transaction behaviors that might indicate customer involvement in money laundering or terrorism financing. If they know, suspect, or have reasonable grounds to believe they are dealing with the proceeds of crime, they must submit an internal report to the Compliance Officer (CO) in accordance with the Reporting Procedure. This ensures that the employee’s legal obligation to report is fulfilled.
Employees are required to report any unusual activity to the Compliance Officer immediately using an internal reporting form. The Compliance Officer will conduct a preliminary review of the reported activity within 24 hours to assess whether it requires further investigation.
If a more in-depth investigation is necessary, the Compliance Officer will complete this within five (5) business days. During this time, the Compliance Officer may request additional information from relevant departments.
If the Compliance Officer concludes that the activity is unusual, an initial report must be submitted to the Financial Intelligence Unit Curaçao regarding any unusual or unusual monetary operations or transactions.
4.2 Recognition of Unusual Transactions
Staff will be trained to recognize unusual transactions based on customer profiles and specific indicators. Reporting procedures to the compliance officer will be established.
According to NORUT, the Company is observing both objective and subjective indicators to assess whether a customer’s transaction is deemed unusual. All such transactions must be reported to the compliance officer in a format approved by management. Additionally, any supporting documentation, such as copies of identification, cash-out slips, and other relevant records, must also be submitted as supplements.
The Compliance Officer is tasked with maintaining an organized filing system for these records. If the casino fails to report internally identified transactions to the Financial Intelligence Unit (FIU), the rationale for this decision must be thoroughly documented and signed by the compliance officer and/or management. In accordance with the FATF Recommendations, the Company and its employees pay particular attention to all complex or unusually large transactions, as well as any unusual transaction patterns that lack a clear economic or legitimate purpose.
The following transactions or intended transactions are deemed unusual:
<ul><li>Transactions which in connection with money laundering or terrorism financing are reported to the Police or to the Department of Justice;</li><li>Transactions by or on behalf of a natural or legal person, a group or an entity, who is named on a list, adopted by virtue of the Sanctions National Ordinance (N.G. 2014 no. 55);</li><li>Transactions in the amount of NAf. 5,000 or more, regardless of whether the transaction is made in cash, by check or other form of payment, or through electronic or other non-physical means. This includes but is not limited to:</li><ul><li>A cashless transaction in the amount of NAf. 5,000 or more.</li><li>Accepting or releasing a deposit in the amount of NAf. 5,000 or more at the request of the customer;</li><li>Sale to a customer of chips in the amount of NAf. 5,000 or more. &quot;Chips&quot; include but are not limited to tokens and credits.</li><li>A cash out in the amount of NAf. 5,000 or more;</li><li>Transactions where there is cause to presume that they can be related to money laundering or terrorist financing.</li></ul></ul>
4.3 Prohibition of Disclosure
All reports and investigations must be handled with the highest level of confidentiality in accordance with Article 20 of the NORUT. Unauthorized disclosure of information related to unusual activity reports is strictly prohibited and may lead to disciplinary action.
The Company has implemented a system of measures to ensure that employees and representatives who report suspicions of money laundering, terrorist financing, and/or financing of proliferation to the FIU Curaçao are safeguarded from threats or hostile actions by other employees, members of the management body, or customers. Additionally, they are protected from adverse or discriminatory employment actions.
4.4 Record Keeping
The casino will retain all necessary records of transactions, both domestic and international, for a minimum of five (5) years to ensure compliance with information requests from regulatory authorities. These records must be detailed enough to allow for the reconstruction of individual transactions, including the amounts and types of currency involved, if applicable, to provide evidence for potential criminal prosecutions.
All records gathered through CDD measures, such as copies of official identification documents, account files, and business correspondence, will be stored for at least five (5) years after the business relationship has ended or after the date of an occasional transaction.
Records shall be stored in a manner that ensures their integrity, confidentiality, and accessibility. Electronic records shall be stored in secure, encrypted databases with access controls to prevent unauthorized access. Physical records shall be stored in locked, fireproof cabinets within secure areas of the office. Access is restricted to authorized personnel only. Regular backups of electronic records shall be conducted and stored in a separate, secure location to prevent data loss.
After the retention period, records shall be disposed of securely to prevent unauthorized access or disclosure. Electronic records must be permanently deleted using secure deletion software that ensures data cannot be recovered. Physical records must be shredded using cross-cut shredders or incinerated to ensure complete destruction.

4. Reporting of Unusual Transactions

5.1 Appointment of a Compliance Officer
A senior compliance officer will be designated, responsible for overseeing the AML program and ensuring compliance with regulations.
5.1.1 Duties of the Compliance Officer
The compliance officer shall be assigned at least the following responsibilities:
<ul><li>To design and implement the AML program;</li><li>To verify adherence to local laws and regulations regarding the detection and deterrence of money laundering and terrorist financing;</li><li>To review compliance with the casino’s policy and procedures;</li><li>To organize training sessions for the staff on various compliance-related issues;</li><li>To analyze transactions and verify whether any are subject to reporting according to the indicators mentioned in the Ministerial Decree regarding the Indicators for Unusual Transactions;</li><li>To review all internally reported unusual transactions for their completeness and accuracy with other sources;</li><li>To keep records of internally and externally reported unusual transactions;</li><li>To execute closer investigation of unusual transactions if necessary;</li><li>To prepare the external report of unusual transactions;</li><li>To make necessary changes to the AML program;</li><li>To remain informed on the local and international developments on money laundering and terrorist financing and to make suggestions to management for improvements;</li><li>To prepare periodic information on the casino’s efforts against money laundering and financing of terrorism and financing of proliferation.</li></ul>
5.2 Employee Screening and Training Programs
5.2.1 Employee Due Diligence
Employee due diligence is a process employed to screen employees with the objective of identifying and reducing the Company’s exposure to the risks associated with money laundering and terrorism financing. These procedures apply not only to the Company’s contractual employees, but also to its contractors and subcontractors. The employee due diligence process is informed by the Company’s risk assessment and the specific roles within the organization. Any employee whose position may enable them to facilitate money laundering or terrorism financing must undergo screening. This requirement applies to:
<ul><li>Prospective employees prior to their hiring for such roles.</li><li>Current employees before they are transferred or promoted to such positions.</li></ul>
To screen both current and potential employees, the Company should:
<ul><li>Identify the individuals.</li><li>Verify their identity.</li><li>Confirm their employment history, such as through references.</li><li>Determine their suitability for the position and assess whether they pose any risk to the Company.</li></ul>
The Company will consider the knowledge and qualifications required for the responsibilities and authorities associated with each role.
Positions that may render an employee vulnerable to collusion with or coercion by criminal organizations should undergo more rigorous checks. The Company must evaluate whether the employee:
<ul><li>Has a criminal record, which may be verified through a police check.</li><li>Is or has been subject to regulatory, court, or legal actions.</li><li>Has leveraged bankruptcy laws for personal gain.</li><li>Has resided in high-risk countries or regions.</li></ul>
Regular updates and re-evaluations are essential for maintaining an effective compliance program against money laundering, terrorism financing, and proliferation financing. This process includes conducting periodic reviews of all employees, with a particular emphasis on those in high-risk roles, to ensure their risk profiles are accurate and current. Additionally, reviews triggered by significant changes in an employee’s job responsibilities, promotions, or external alerts that may influence their risk status are also initiated.
5.2.2 Training
In delivering AML/CTF training to the designated categories of employees, the Company will consider the necessary knowledge and qualifications required for their duties, responsibilities, and authorizations. As part of the training framework, the Company will outline the AML/CTF requirements and provide comprehensive information on the measures and activities that staff are expected to undertake within their roles.
The Company will ensure that documentation of the training provided to staff is maintained, capturing the following information:
<ul><li>Details on the content of the training programs;</li><li>The names of the staff members who have received the training;</li><li>The date on which the training was provided;</li><li>The results of any testing carried out to measure staff understanding of money laundering and terrorist financing requirements; and</li><li>An ongoing training plan.</li></ul>
The Company will regularly update the training programs to reflect any changes in internal and external regulations, as well as developments in the availability of training programs in the market for external training. Furthermore, extraordinary training in AML/CTF matters will be provided in specific situations, including:
<ul><li>The introduction of new internal and external regulations related to AML/CTF that apply to the Company’s staff.</li><li>The launch of new products or services that alter the AML/CTF risk exposure.</li><li>Instances where an employee breaches internal or external AML/CTF regulations due to a lack of knowledge during the performance of their duties.</li></ul>
5.3 Independent Audit Function
An independent audit function will be established for the annual evaluation of the AML program, ensuring audit personnel are qualified and findings are documented. The audit must include several key assessments, such as:
<ul><li>Reviewing the Company’s AML/CTF/CPF manual.</li><li>Examining customer files.</li><li>Evaluating compliance management.</li><li>Conducting transaction testing.</li><li>Assessing the adequacy of training.</li><li>Ensuring compliance with relevant laws and regulations.</li><li>Evaluating the system’s capacity to detect unusual activities.</li><li>Interviewing employees involved in transactions and their supervisors.</li><li>Sampling unusual transactions and reviewing compliance with internal and external policies and reporting requirements.</li><li>Assessing the effectiveness of the record retention system.</li></ul>
The audit shall also evaluate the Company’s responsiveness to previous audit findings. All testing scope and results must be documented, with any deficiencies reported to senior management, along with requests for prompt corrective actions.

5. Anti-Money Laundering Compliance Program

These terms and conditions and the documents referred to below (the &quot;Terms&quot;) apply to the use of the current website (the &quot;Website&quot;) and its related or connected services (collectively, the &quot;Service&quot;).
You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you - our customer (the &quot;Customer&quot;), and us. By using this Website and/or accessing the Service, you, whether you are a guest or a registered user with an account (“Account”), agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.

You agree that at all times when using the Service:
5.1 We reserve the right to refuse to accept a registration application from any applicant at our sole discretion and without any obligation to communicate a specific reason.
5.2 Before using the Service, you must personally complete the registration form and read and accept these Terms. In order to start betting on the Service or withdraw your winnings, we may require you to become a verified Customer which includes passing certain checks. You may be required to provide a valid proof of identification and any other document as it may be deemed necessary. This includes but is not limited to, a picture ID (copy of passport, driver&apos;s licence or national ID card) and a recent utility bill listing your name and address as proof of residence. We reserve the right to suspend wagering or restrict Account options on any Account until the required information is received. This procedure is done in accordance with the applicable gaming regulation and the anti-money laundering legal requirements. Additionally, you will need to fund your Service Account using the payment methods set out on the payment section of our Website.
5.3 You have to provide accurate contact information, inclusive of a valid email address (“Registered Email Address”), and update such information in the future to keep it accurate. It is your responsibility to keep your contact details up to date on your Account. Failure to do so may result in you failing to receive important Account related notifications and information from us, including changes we make to these Terms. We identify and communicate with our Customers via their Registered Email Address. It is the responsibility of the Customer to maintain an active and unique email account, to provide us with the correct email address and to advise Company of any changes in their email address. Each Customer is wholly responsible for maintaining the security of his Registered Email Address to prevent the use of his Registered Email Address by any third party. Company shall not be responsible for any damages or losses deemed or alleged to have resulted from communications between Company and the Customer using the Registered Email Address. Any Customer not having an email address reachable by Company will have his Account suspended until such an address is provided to us. We will immediately suspend your Account upon written notice to you to this effect if you intentionally provide false or inaccurate personal information. We may also take legal action against you for doing so in certain circumstances and/or contact the relevant authorities who may also take action against you.
5.4 You are only allowed to register one Account with the Service. Only one Account for each household, IP, PC is allowed. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons and/or third parties operating on your behalf. If you attempt to open more than one Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also, any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting the Manager at support@htlne.com. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Player Account you must notify us immediately. Failure to do so may lead to your Player account being blocked for access.If the discrepancies between the name of the account holder in the Hotline and the name of the credit card holder through which the deposit was made are detected, this will also result in the blocking of all Accounts and termination of all payments.
5.5 A Player should not share (his/her) account with the third parties, or allow anyone to play the game using (his/her) account. Any physical person has the right to own solely one playing account. In the event Player is found out to use other people’s accounts (including accounts of relatives and friends) without permission of the Hotline, the Administration reserves the right to cancel his/her account and/or revoke his/her winnings.
5.6 In order to ensure your financial worthiness and to confirm your identity, we may ask you to provide us with additional personal information, such as your name and surname, or use any third-party information providers we consider necessary. Should any additional personal information be obtained via third-party sources, we will inform you about the data obtained.
5.7 You must keep your password for the Service confidential. Provided that the Account information requested has been correctly supplied, we are entitled to assume that bets, deposits and withdrawals have been made by you. We advise you to change your password on a regular basis and never disclose it to any third party. It is your responsibility to protect your password and any failure to do so shall be at your sole risk and expense. You may log out of the Service at the end of each session. If you believe any of your Account information is being misused by a third party, or your Account has been hacked into, or your password has been discovered by a third party, you must notify us immediately. You must notify us if your Registered Email Address has been hacked into, we may, however, require you to provide additional information/ documentation so that we can verify your identity. We will immediately suspend your Account once we are aware of such an incident. In the meantime you are responsible for all activity on your Account including third party access, regardless of whether or not their access was authorised by you.
5.8 You must not at any time transmit any content or other information on the Service to another Customer or any other party by way of a screen capture (or other similar method), nor display any such information or content in a frame or in any other manner that is different from how it would appear if such Customer or third party had typed the URL for the Service into the browser line.
5.9 When registering, you will receive possibility to use all currencies available on the website. Those will be the currencies of your deposits, withdrawals and bets placed and matched into the Service as set out in these Terms. Some payment methods do not process in all currencies. In such cases a processing currency will be displayed, along with a conversion calculator available on the page.
5.10 We are under no obligation to open an Account for you and our website sign-up page is merely an invitation to treat. It is entirely within our sole discretion whether or not to proceed with the opening of an Account for you and, should we refuse to open an Account for you, we are under no obligation to provide you with a reason for the refusal.
5.11 Upon receipt of your application, we may be in touch to request further information and/ or documentation from you in order for us to comply with our regulatory and legal obligations.

A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account. To apply for a refund, please send your request to the support team: support@htlne.com. If you have funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded. In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties. All costs that may occur upon refund procedure are on the player.

2.1 Bonuses including promotional offers are not available for players from the USA, Russian Federation.
2.2 All Player bonus offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, Neteller etc.), IP, and shared computer, e.g. public library or workplace.
2.3 The wager for bonuses is x40 if other conditions are not mentioned in the bonus description. You cannot wager the bonus in table games, live casino games, and some of the slots. If you open a slot with restrictions for wagering bonuses, you will see a notification.
2.4 Free Spins is a special kind of bonus that gives a Player an opportunity to make several spins in a certain slot for free now using the funds of the main account. Free Spins have three parameters – a game with Free Spins, a number of Free Spins and a bet per Spin.
2.5 Free spins wagering begins only after they are used. If you received a double bonus (cash bonus + free spins), the wagering of this bonus starts only after all received free spins are used.
2.6 If Free Spins are given for a deposit the winnings are calculated to your main account at once. And to withdraw it you need to make a 35 turnover of your winnings from the Free Spins, if other requirements are not mentioned in the bonus description. All winnings sum can be used to complete this requirement.
2.7 If you claimed deposit or no deposit Free Spins in the slot restricted in your country or it does not work for any other reasons, the Free Spins will be replaced by the same bet amount ration in one of the Mascot slots.
2.8 Free Spins No Wagering and Maximum Withdrawal Limit. NO WAGER free spins received when making a deposit with a promo code have a maximum withdrawal limit of five times the deposit amount, unless otherwise specified in the promotion terms.
2.9 The maximum withdrawal amount from a NO WAGER Cash Bonus is five times the deposit amount, unless otherwise specified in the promotion terms.
2.10 Bonus should be wagered in specified period of time (set individually for each promotion).
2.11 The maximum bet available with an active bonus is 3 USD/EUR/AUD, 12 PLN, in case of violation of this rule, the active bonus and all winnings will be canceled. Buying a bonus and free spins in the slot is also a bet.
2.12 The Player can have only one active bonus, bonuses that require deposit are not summarized.
2.13 All bonuses and winnings received as a result of fraudulent activity will be waived off by htlne.com
2.14 The deposit with promocode or withdrawal made will cancel an all bonus and winnings.
2.15 First the funds of the main account (not bonus) are used to play when the bonus is active.
2.16 Maximum Withdrawal for Free Spins: The maximum withdrawal amount when using Free Spins is x20 of the deposit amount, unless otherwise specified in the promotion terms.
2.17 Maximum Withdrawal for Double Bonus: The maximum withdrawal amount when using the double bonus (cash bonus + free spins) is x20 of the deposit amount, unless otherwise specified in the promotion terms. This specific restriction does not apply to No Wager bonus offers, which have their own specific withdrawal limits.
2.18 If the maximal winnings sum is mentioned in the promotion terms, you can make a withdrawal within this sum. The rest of the winnings will be annulled.
2.19 If you decline an active bonus, the winnings and bonus would be canceled.
2.20 If you are making deposits with bonuses 4 times in a row and more, you are risking to lose your winnings and keep only the deposit sum, you made to receive the bonus. To benefit from the bonuses and enjoy the winnings, make a deposit (over the average sum of the previous deposits) without bonuses at least once after using 3 bonuses in a row.
2.21 Every exact bonus might have its own terms and conditions, that will be provided with information about the bonus. If you violate the bonus terms and conditions, htlne.com team reserves the right to cancel the bonus and to confiscate the winnings from your account.
2.22 If the Administration suspects the Player of fraud, unfair using of the Bonus Policy or using (development) of a winning strategy, we reserve the right to refuse such Player a bonus, to cancel the bonus or winning funds from his or her Account. In this case, we may restrict a Player to enter the Casino or block his Account in its discretion. htlne.com is not obligated to refund you any funds that may be on your accounts in addition to the initial deposit amount minus the commission costs ranging from 20% to 50%.
2.23 All withdrawals will be subject to internal checks before being processed. We reserve all rights to vid bonuses or any winnings for failed check. Player hereby consents in advance to it.
2.24 Based on the decision of htlne.com, any Player can be refused to receive the bonus without explaining the reasons.
2.25 If it has discovered that a group players are using the same betting scheme/style and are connected via (but not limited to) location, payment system, device or IP, htlne.com management will at its own discretion have the right to confiscate bonus winnings and/or deposit.
2.26 Should the htlne.com become aware of any user who has received the bonus with sole purpose of creating a positive expected value on bonus return by using known practices aimed at securing a cash out of said bonus or at any way try to take advantage of bonuses, then we take action of immediate confiscation of winnings and closure of the account with the right to withhold any further withdrawals. An example of such play would be delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game.

Personal limits
To help players to play more responsibly, Hotline casino allows players to set personal limits on the amount of deposits.
Limits can be changed at any time. The increase in the limit will take effect immediately after contacting the Support Service, however, it can only be relaxed after confirmation by email and only after the previous limit of the same type has expired. All of this is done to help the player avoid hasty decisions. If you need more information or assistance regarding personal limits, please contact support by email at support@htlne.com.
Deposit limit. A player can set a limit on their casino deposits for one day, week or month.
Self-exclusion
Account blocking. You can set the blocking period for 1 day, 1 week, 2 weeks, 1 month, 3 months, 6 months, 9 months, 1 year, 3 years, or forever. After that, your account will be blocked and you will not be able to make deposits to the casino or withdraw any remaining funds during this period. While the limit is active, you will be excluded from all promotional offers. After its expiration, your account will be activated automatically.
To block, you can always contact the support service at support@htlne.com and inform about your desire to be excluded from the game on the website. The support team will take all necessary measures to restrict such player&apos;s access to the website, as well as to protect him from all advertising offers.
Please note that if you self-exclude permanently, the remaining funds on your balance will be paid out in accordance with the casino limits. If you self-excluded for a certain period of time, the remaining funds on your balance will be paid by making an application for withdrawal of funds, after unblocking from your account, in accordance with the casino limits, only after the expiration of the self-exclusion period.

Anti-Money Laundering, Counter-Terrorism Financing, and Counter-Proliferation Financing (AML/CTF/CPF) Policy